Refund policy

Return & Exchange Policy

Return Window

We accept returns within 5 days from the date of delivery.

To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags attached.

Please note: Customized or personalized products are not eligible for return or exchange. If you need assistance with a customized order, please reach out to our support team at support@onirajewels.com.

Return Process

To initiate a return, please contact our customer support team at support@onirajewels.com within 5 days of receiving your order. Provide your order number and reason for return.

We may require photographs or a detailed description of any issues with the product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or resolution based on the specific situation.

Exchange Policy

We offer exchanges for the same product at the same price. If you wish to exchange an item, please contact us within 5 days of delivery. The exchanged item must be in original, unused condition.

Exchanges are subject to product availability. If the item is unavailable, we will process a refund according to our refund policy.

Please note: Customized or personalized products are not eligible for exchange.

 

 

Refund Policy

Refund Processing

Refunds are issued as store credit to your Onira Jewels account, which can be used toward any future purchase.

Please note: The refund amount will be the product price excluding any discounts applied and shipping charges (if applicable).

Refund Timeline

Once we receive and inspect your returned item, we will process your store credit within 24 working hours.

Refund Eligibility

Refunds are issued only for:

  • Returns made within the 5-day return window

  • Damaged or defective products verified by our team

  • Order cancellations made before dispatch

COD Orders

For Cash on Delivery orders that are eligible for refund, store credit will be applied to your Onira Jewels account.

Contact Us

If you have any questions about our returns, exchanges, or refunds, please contact our customer support team at support@onirajewels.com.
We're here to help make your shopping experience with Onira Jewels exceptional.